WIYO Travel and VP Travels (Mumbai) LLP Privacy Policy

VP Travels (Mumbai) LLP and their associated companies and brands, including WIYO Travel and Arrivinz Bespoke Luxury LLP, deeply value and respect your privacy1. This Privacy Policy explains our practices for collecting, using, protecting, and sharing your  personal information when you use our website, services, and products for hotel bookings, experiences, and transfers2. By accessing or using our services, you agree to the practices described in this policy.

 

Please read this Privacy Policy carefully to understand how your personal information is handled.

1. Information We Collect

We collect two primary types of information from you:

i. Personal Information:

When you interact with us, you may provide us with certain personal information, which includes, but isn't limited to6:

• Full Name

• Email Address

• Phone Number

• Mailing Address

• Payment Information (e.g., Credit/Debit Card details, bank account details)

• Passport Information (required for international travel bookings)

• Identification Information (e.g., National ID, Passport Number)

• Travel Details (e.g., travel dates, destination, accommodation preferences)

• Booking Preferences (e.g., room type, special requests)

ii. Non-Personal Information:

We also collect non-personally identifiable information to continually improve our services, which includes :

• IP Address

• Browser Type

• Device Information

• Location Data (if you have enabled location services on your device)

• Cookies and Similar Technologies (used for tracking website activity, user preferences, etc.)

• Referral/Clickstream Data (from other websites or advertisements that link to our site)

 

2. How We Use Your Information

We use the personal information you provide to us in the following ways :

• Process Your Bookings: To complete your hotel, transfer, or experience bookings, including the necessary payment processing.

• Communication: To send essential communications like booking confirmations, reminders, updates, and offers, as well as other relevant service-related messages.

• Customer Support: To efficiently address your queries, handle requests or grievances, and provide comprehensive customer service.

• Personalization: To customize the services and offers we provide to you, based on your preferences and past booking history.

• Marketing and Promotions: To send you promotional emails, offers, or newsletters. This is done subject to your specific preferences or consent, and you can opt-out at any time.

• Service Improvements: To enhance your website experience and improve our overall services, which involves troubleshooting, analyzing usage patterns, and conducting customer satisfaction surveys.

• Legal Compliance: To ensure we comply with all legal obligations, resolve disputes, and enforce our agreements.

 

3. How We Share Your Information

We may share your personal information under the following circumstances:

• With Service Providers: Your information is shared with third-party suppliers, such as hotels, transportation providers, and tour operators, as necessary to fulfill your booking32. These providers are bound by their own privacy policies and must protect your data according to applicable laws.

• With Payment Processors: For the purpose of processing payments, your payment information may be shared with trusted payment processors. They utilize

encryption to protect your sensitive data.

• With Affiliates and Partners: We may share your data with our affiliates, marketing, or business partners to improve the services we offer, for business purposes, or for sending marketing communications. Remember, you can opt-out of receiving marketing communications whenever you wish.

• With Legal Authorities: If legally mandated, we may share your personal information with law enforcement agencies, government bodies, or other third parties to comply with obligations, respond to court orders or subpoenas, or protect our rights, safety, or property.

• With Business Transfers: In the event of a merger, acquisition, sale, or transfer of assets, your personal data may be transferred to the new entity38. We will notify you of any such changes, and your data will continue to be protected under this Privacy Policy.

 

4. Security of Your Information

We take the security of your personal information seriously and have implemented robust technical, administrative, and physical safeguards to protect it40. These measures include:

• Encryption: We use SSL (Secure Sockets Layer) encryption technology to protect your sensitive and payment information.

• Secure Servers: Your personal data is stored on secure servers, which are protected by firewalls and other security protocols.

• Access Control: We restrict access to your personal information, limiting it only to authorized personnel.

 

While we strive to protect your data, it's important to remember that no method of electronic transmission or storage is 100% secure, and we cannot guarantee absolute security. We strongly encourage you to protect your account by choosing a

strong password and avoiding the sharing of your login credentials.

 

5. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website.

Cookies are small text files stored on your device that track your activity and preferences.

We use the following types of cookies:

• Essential Cookies: These are required for the basic operation of the website, such as session cookies.

• Analytical/Performance Cookies: Used to collect data on how visitors use our website (e.g., pages visited, time spent, etc.).

• Functional Cookies: These allow the website to remember user preferences, enabling a more personalized experience.

• Advertising Cookies: Utilized to deliver targeted advertisements and measure the effectiveness of our advertising campaigns.

You have the ability to

control the use of cookies by adjusting your browser settings. However, please note that disabling cookies may affect your ability to use certain features of the website.

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6. Your Rights and Choices

You have the following rights concerning your personal data:

• Access: You can request access to the personal data we hold about you.

• Correction: You can ask us to update or correct any information that is inaccurate or incomplete.

• Deletion: You may request the deletion of your personal data, subject to certain legal exceptions.

• Opt-Out: You can opt-out of receiving marketing communications at any time. Simply follow the unsubscribe instructions in our emails or contact us directly.

• Withdrawal of Consent: You have the right to withdraw your consent to the processing of your personal data at any time. This will not impact the lawfulness of any processing that occurred based on consent before its withdrawal.

• Data Portability: You may request a copy of your data in a structured, commonly used, and machine-readable format.

• Complaints: If you believe we have violated your privacy rights, you have the right to lodge a complaint with the relevant supervisory authority.

To exercise any of these rights, please contact us at : bookings@vptravels.com.

 

7. Data Retention

We will retain your personal data only for the time necessary to fulfill the purposes for which it was collected, including compliance with legal, accounting, or reporting requirements. Once your personal data is no longer required, we will securely

delete or anonymize it.

 

8. Children's Privacy

Our website and services are not intended for children under the age of 18. We do not knowingly collect personal data from individuals under 18. If we become aware that a child under 18 has provided us with personal information, we will immediately take steps to delete that information. If you suspect we may have collected personal data from a child under 18, please contact us immediately at : bookings@vptravels.com.

 

9. International Data Transfers

As a global service provider, your personal information may be transferred to, and processed in, countries outside of your country of residence. By using our services, you are consenting to the transfer of your data to other countries, where data protection laws may be different.

 

10. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time73. Any changes will be reflected on this page with the updated date clearly shown at the top. We encourage you to periodically review this policy to stay informed about how we are protecting your data. Your continued use of our services after any changes constitutes your acceptance of the revised policy.

 

11. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal data, please contact us  at: Email: bookings@vptravels.com

 

Postal Address:

VP Travels(Mumbai) LLP

206B Swastik Disa Corporate Park,

LBS Road, Ghatkopar(West)

Mumbai 400086. India

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This Privacy Policy is an integral part of the  Terms and Conditions governing the use of our website. By using our services, you acknowledge and agree to the practices described herein.